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Returns Policy

 We’re sorry that in most circumstances it’s not possible to make changes to your order once you’ve placed it. If you’d like to add products to your order, please place a new order for these items. If you need to change details of your delivery address, remove items from your order or cancel it completely, please email our Customer Services team for advice on orders@alwaystherepharmacy.ie or use our contact us form. Please quote your order number and order date. If your order has already been dispatched or delivered, then you’ll need to follow our Returns Procedure in the event of any unwanted products.

Returns Request

Change or cancel an order

We’re sorry that in most circumstances it’s not possible to make changes to your order once you’ve placed it. If you’d like to add products to your order, please place a new order for these items. If you need to change details of your delivery address, remove items from your order or cancel it completely, please email our Customer Services team for advice on orders@alwaystherepharmacy.ie our use our contact us form. Please quote your order number and order date. If your order has already been dispatched or delivered, then you’ll need to follow our Returns Procedure in the event of any unwanted products.

Returns Procedure

1. We want you to be completely satisfied with your order and we would hope to resolve any problems you may have. If you are unhappy with your purchase, we will exchange the item or issue a refund, providing the goods are not damaged and all packaging is still intact.

2. Customers have the right to return their order within 14 days of purchase with a valid receipt. Where the customer exercises their right to cancel an order after processing, only the product costs will be refunded upon receipt of returned goods as we do not refund postal charges. We do not refund postal charges incurred by the customer to return goods.

3. All returned products will be refunded or exchanged, provided they have not been used or damaged and in original packaging. Postage costs will only be refunded if goods were received in error.

4. Any returned items must be received within 14 days of purchase to qualify for a refund or replacement. Any faulty goods returned after this time may not be refunded. Any goods returned outside of this policy, whether faulty or not, will not be refunded or replaced and the returned goods will be disposed of.

5. Any items damaged during return due to insufficient packaging may only receive a part refund.

6. In the rare event of a customer receiving an incorrect item. We will, upon receipt of the returned incorrect item, send the correct item and refund the return postage. If the customer requires a fast replacement, we will recharge the customer, send the correct item and on receipt of the returned item, refund the customer for the cost of their second order and for their return postage.

7. Orders returned by the Post Office as not picked up, will be refunded the cost of the products only. Customers will be notified and the order will be cancelled. The customer will have to re-order should they require the item.

8. Sale, clearance or end of line items cannot be returned or exchanged for any reason other than fault with the product as the item has been reduced in price to clear.

9. Products excluded from our Refund/Exchange Policy:

  • Gift Vouchers
  • Over The Counter (OTC) Medicines
  • Vitamins
  • Pierced earrings
  • Hampers
  • Made-to-measure goods (such as personalised giftware)
  • Products that have been reduced or that are part of a sale.
  • Free items

For reasons of health and hygiene, we are unable to offer a refund or exchange on the following products:

  • Pierced earrings and other body jewellery
  • Hair & body accessories unless tags are still in place and packaging is unopened
  • Baby Formula
  • Support stockings, underwear and other such garments

Online Store Returns Policy

Items purchased online can be returned to either Arthur Kennedy Chemist Ltd or Whites Pharmacy for a refund within 14 days of delivery. All refunds will be via card only and will be processed through Whites Pharmacy, no cash refunds will be provided. Items returned must be as new, in the original packaging and in re-saleable condition. All returns to store must be accompanied by a copy of the delivery docket received with your order. Items purchased online can also be returned via Post/Courier to: Whites Pharmacy, 44 Tullow Street, Carlow.

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